Niico partners with OpenDialog AI to launch KIRA – the education sector first Conversational AI platform

Niico, the UK’s leading AI & Automation platform built for the Education sector has today unveiled the launch of KIRA, an industry first conversational AI & Automation platform, underpinned by a strategic partnership with OpenDialog AI.

Designed to significantly enhance student and employee experiences with AI Agents, KIRA successfully integrates OpenDialog’s sophisticated AI Agent management system to offer seamless self-service processing and management of student-related queries and requests.

Recognising that chatbots widely used throughout the education sector provide a poor experience for staff and students alike, OpenDialog’s intelligent AI Agents will allow Niico to provide a more efficient and personalised service experience, aligning with Niico’s commitment to driving innovation and operational excellence around process automation for education institutions.

“We are excited to integrate OpenDialog’s advanced AI Agent capabilities into our award-winning automation platform,” said Alistair Sergeant, Founder and CEO of Niico. “This integration is a testament to our ongoing commitment to leveraging the latest technology to improve our solutions and services. By enhancing the student experience with intelligent AI Agents and freeing up staff time, we are confident in our ability to deliver even greater value to our customers.”

OpenDialog has sophisticated and contextual conversational AI Agents that will enable Niico to meet the evolving needs of its customers while supporting its strategic goals of driving innovation and operational efficiency for its clients.

“We are thrilled to collaborate with Niico to bring cutting-edge AI Agents to the Education industry,” said Danny Major, Chief Customer Officer at OpenDialog AI. “Our technology is designed to provide a superior customer experience, enabling users to access information or self-serve through intuitive and natural conversations.”

The integration of OpenDialog AI within Niico’s platform and service offering is set to redefine the way students interact with their institution, offering a streamlined and user-friendly approach to managing inquiries and requests. Combining a strategic focus on innovation and efficiency, Niico and OpenDialog AI are poised to set a new standard in the Education sector.

About Niico

Originally developed in 2020, Niico is an AI & Automation platform built to automate repetitive, routine manual processes and can integrate with Tribal, Ellucian, Oracle and Microsoft systems without the need to change any existing systems.

Able to automate any operational process without changing existing systems, the Niico platform is underpinned by a library of 160+ pre-built bots with defined use cases that range from admissions, enrolment and student enquiries financial management and payment processing.

Having collectively saved in excess of 20,000 administration hours for its growing client base over the last 12 months, Niico is fast-becoming synonymous with significantly improving both staff and student experience.

About OpenDialog

OpenDialog is a pioneering enterprise-grade Conversational AI platform purpose-built for regulated industries. By safely harnessing the power of Generative AI, OpenDialog enables organizations to design, deploy, and manage intelligent, context-aware Conversational AI Agents that automate up to 90% of customer interactions.

With OpenDialog, enterprises can:

• Automate and Optimize Customer Interactions to increase revenue, improve efficiency and reduce operational costs.
• Deliver Hyper-Personalized Customer Experiences using sophisticated AI techniques and behavioural adaptation.
• Ensure Continuous Compliance with fine-grained controls and extensive analytics to help you meet industry-specific regulations.
• Scale Seamlessly with a future-proof platform engineered for optimal performance and adaptability.

Trusted by leading enterprises, OpenDialog delivers safe, intelligent, and human-like conversational experiences that drive engagement, efficiency, and innovation—without compromising on compliance or control.