Automate critical processes without changing your existing systems

Reduce manual effort and keep work moving across the systems you already rely on.

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Trusted by leading Institutions

Niico deploys AI agents that help universities, colleges, schools, and alternative education providers grow student numbers and automate business processes across their organisation while working seamlessly with their existing systems.

“I don’t think we would have any interviews scheduled at all if it wasn’t for the automation. We got 400 interviews scheduled two weeks earlier and in seven hours by the Agent, that would have taken us a week to do previously. We are starting to build an increasing awareness about AI across the teams who didn’t realise what it could do to help them, and calm fears that the intent is not to take over their roles but to compliment them.”

“The Agent ran overnight and handled around 400 cases, that’s more than a 16-person team could manage. This freed the team to focus on complex cases and allowed us to start reporting earlier.”

“Well done and thank you to Niico for your hard work and commitment to this project. As pilot processes go, we know this was a meaty undertaking but the results have been incredible and everybody at King’s is very impressed and pleased.”

Supporting students from first interest to lifelong alumni

Every student journey is shaped by critical moments. From first enquiry to enrolment to graduation, institutions face surges in demand and high-stakes compliance requirements. Niico ensures processes are accurate, compliant, and fully connected, reducing institutional risk and keeping every stage of the student lifecycle on track.

Enquiries

Answering the same questions over and over, across email, phone, chat, and DMs
No idea what a prospective student has already been told or by who
Promising leads go cold because no one's sure whose job it is to follow up
Volume spikes at peak times with no way to scale

Admissions

Most of the day is spent chasing missing documents
Compliance risk on every file: wrong doc, expired doc, missing consent
Manually checking status in three different tools just to answer one question
No clear picture of who's likely to accept and who's slipping away

Enrolment

Passwords, ID cards, timetable clashes. The same issues, every September, at scale
Students bounced between IT, registry, and finance because no one has the full picture
Fixes that should take seconds take hours because the data doesn't match
Peak demand hits and the backlog grows faster than the team can clear it

Student Services

No way to spot a struggling student until they're already in crisis
Conversations don't turn into actions without manual chasing
Referrals passed between teams with context lost at every handoff
Safeguarding and compliance constraints make coordination even harder

Graduation

Weeks spent pulling data from multiple systems just to prep for boards
No single view of who's on track, who's at risk, and who's stuck
Compliance holds and missing paperwork create last-minute scrambles
Rigid deadlines, every year, with no time to fix the process

Alumni

Contact details out of date within months of graduation
Engagement emails sent to everyone, relevant to almost no one
No way to know what's actually working
Certificate requests and verifications still handled manually

Here’s how pressure builds across campus and where Niico steps in to keep the student journey moving.

AI products designed for modern education.

Our platform combines conversational AI with process automation to support the full journey across schools, colleges, and universities — from first enquiry through to ongoing support. By answering questions, guiding prospective students, and completing routine processes automatically, institutions can grow student numbers, improve experiences, and reduce operational pressure.

An AI and automation platform that powers conversations, completes processes, and provides live operational insight across education.

SmartCampus

Automation for high-volume processes across single or multiple education systems.

Core Features:

[eVisa] Home Office Share Code Verification
Reference Management
DBS Checks
Clearing Confirmation
GCSE Results Verification
Interview Scheduling
Password Resets
Confirmation Letters

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CampusIQ

AI and automation designed to manage complex, high-volume processes across multiple education systems.

Core Features:

Standard & Contextual Offer Making
Clearing
Confirmation
Document Upload and Validation
Name, ID and Passport Verification
Qualification Verification
Application Check
Bank Statement Checks
Extenuating Circumstances

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KIRA

AI-powered conversations that help students, parents, and staff get things done, with intelligent agents completing processes automatically.

Core Features:

Understands and responds to your requests
Turns simple conversations into action
Automates routine tasks seamlessly
Provides proactive support across teams

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NiicoVu

A live command centre showing how AI agents and automation are performing across your institution, with real-time insights and sector benchmarking.

Core Features:

Delivers real-time insights beyond standard reporting
Benchmarks performance against other institutions
Provides actionable, data-driven recommendations
Helps optimise operations across departments

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400

Registrations handled overnight

At the University of Hull, Niico processed more registrations overnight than a 16-person team could manage manually.

990

Records confirmed automatically

Niico reduced manual checks during peak periods at the University of Hull by automating records at scale.

400

Interviews scheduled in 7 hours

At Eastern Education Group, Niico scheduled 400 interviews in just 7 hours, two weeks earlier than planned.

Case studies

Eastern Education Group Automates 400 Interviews in 7 Hours with Niico

Charterhouse Cuts Admissions Time from 34 Days to 3.5 Days with Niico Automation

How ARU Streamlined Admissions Emails, Saving Nearly £24K with AI

Our Vision

A world where education institutions harness AI & automation effectively to deliver better experiences for students and better outcomes for staff.

Our Approach

AI and automation agents designed around real workflows, integrating seamlessly with the systems your teams already use.

Our Impact

Less manual effort for staff. Faster answers and support for students.

No new systems, just streamlined workflows

Niico automates processes across the tools you already use, so work moves end to end without replacing platforms and forcing a cycle of long change.

Connects across your existing platforms
Removes manual handovers and chasing
Keeps audit and control where it needs to be
Fits around how teams already work

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01

Find the pressure points

During a personalised discovery call, Niico helps you identify bottlenecks and the areas where automation will have the biggest impact.

02

Map workflows across systems

We map how work moves across your current systems and design automated workflows that fit the way your teams already operate.

03

Automate steps end to end

Niico guides you through every step of the automation process, providing detailed training and support.

04

Monitor, handle exceptions, improve

Niico remains a partner after implementation, monitoring performance, supporting your team, and identifying opportunities to optimise workflows over time.

Who owns it once it is live?

Ownership sits with the operational team that runs the process, with IT supporting governance and access.

The business owner is accountable for outcomes, rules, and continuous improvement.
IT owns security, access control, and integration standards. Niico can then support optimisation and scaling as you expand automation across the institution.

Can we start with one process?

Yes. Starting with one process is the fastest way to prove value, build confidence, and create a repeatable pattern you can scale across other teams. Niico is built for rapid implementation using pre built bots, so a single process is a practical starting point.

How do exceptions get handled?

Exceptions are designed in from day one.

Known exceptions follow a defined route, so they do not get lost in inboxes or workarounds.
Complex cases can be routed to a named owner for review and approval, with the agent continuing once a decision is made.
The goal is simple, usable agent with minimal exceptions, because that is what stays reliable in production

What security and permissions are needed?

Niico is set up to work within your existing security model, with access agreed up front and limited to what the workflow needs.

Access is typically granted via approved credentials or service accounts for the systems involved.
Permissions are scoped to the specific data and actions required.
Where required, security controls like multi factor authentication can be integrated without disrupting user experience.
Data protection expectations should align to your institutional policy and UK GDPR requirements.

How quickly can one agent go live?

Most teams can take one well scoped workflow live within weeks, using Niico’s library of pre-built bots and integrations. Speed depends on how clear the process is, and how quickly access and owners are confirmed.

Do we need to replace any systems?

No. Niico automates manual processes and integrates with your existing systems, so you can improve outcomes without a rip and replace programme.

See how Niico works in practice

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