Charterhouse Cuts Admissions Time from 34 Days to 3.5 Days with Niico Automation
- Case studies
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Over 195 hours saved, cutting delivery time from 34 days to just 3.5
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Freed up significant staff time allowing teams to focus on customer-related interactions
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Manual processing time cut from 15 minutes to 2 minutes per task.
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Freed up 0.36 FTE - the equivalent of over a third of a full-time staff member’s time, previously needed just to handle admissions processing manually, allowing staff to focus on high-impact, student-facing work
Overview
Charterhouse is one of the UK’s leading independent boarding and day schools, providing an outstanding education for boys and girls aged 13 to 18. Conveniently located close to London and within 50 minutes of both Heathrow and Gatwick airports, the School’s setting encourages pupils to contribute to school life in meaningful ways, and provides a safe community in which to explore and grow.
The Challenge
Administrators were manually comparing applications to attend Charterhouse with their in-house system (ISAMS), sending out reference requests, and linking received references to applicant profiles, which was time-consuming and prone to errors. Additionally, retrieving and uploading student test results and SEN reports from the ISEB website to ISAMS added to the workload during a busy period of time for the admissions team.
What We Did
Niico deployed a series of bots to streamline the integration of various processes and data systems.
- Bot1 compared Charterhouse applications with ISAMS, sent reference requests to schools, and linked received references to student profiles in the central system.
- Bot2 retrieved and uploaded student test results and SEN reports from the ISEB website to ISAMS.
Overall, these bots were developed to efficiently handle the complex workflows involved in managing student data. After seeing these improvements, Charterhouse moved forward with creating their Data Deletion BOT.
Niico’s BOTs have been a real game changer for Charterhouse’s admissions process. They’ve taken over tasks that used to take our team a great deal of time, giving us the time and space to focus on what really matters – providing a more personal, one-to-one service to our prospective pupils and their families. Working with Niico has been a pleasure – their team has been so helpful, friendly, and efficient every step of the way.
Charterhouse
